General Policies

KEYS
Two copies of any keys needed to access your home and property must be provide at the initial consultation. Keys will be kept on file for future bookings unless other arrangements are made. Additional key pickups/returns within any 6 month period will be charged at the regular visit rate.

PAYMENT
Woof to Hoof Pet Services accepts payment in the form of check (made out to Woof to Hoof) or cash. For all clients, a deposit of 50% of the total fee is due at the time of booking, and the balance is due on or before the first date of service. For new clients requesting overnight care, a deposit of 100% of the total fee is due at booking.

SERVICE AGREEMENT & FORMS
All clients are required to sign a service agreement, provide demographic and care information about their pets, and sign a veterinary release form before dates may be booked. These forms will be shared with you after our initial phone chat so that you can fill them our before we come over for the initial consultation.

RESERVATIONS
Please contact us well in advance of your pet sitting needs when possible (6-8 weeks notice is recommended for summer and holiday periods) to ensure availability and time to conduct the initial consultation. All reservations must be confirmed in writing via email (preferred) or text. A consultation fee may apply when services must begin with 7 days of initial contact. Last minute bookings will be worked into the existing schedule as time allows. If you need to extend service, please contact us as soon as you become aware that your pets will need extra visits. The well-being of your pets depends on clear and timely communication.

CANCELLATIONS
Because we are an appointment-based business, we appreciate early notification if your plans change. The earlier the better! Reservations that are cancelled with little to no notice may cause us to lose a reservation we have turned down in order to care for your animals. For this reason, we reserve the right to enforce the following cancellation policies. Full or partial credit may be given at our discretion.

Dog Walking/Midday Pet Visits | Please give 12+ hours notice to receive 100% credit towards future visits.

Vacation Pet Sits | Please give 4 weeks notice to receive 100% of your deposit as a credit on your account towards future service.

Overnight Care | Please give 4 weeks notice to receive 50% of your deposit as a credit on your account towards future service. Overnight visits are a premium service that can only be provided to one client at a time.

Holidays | If your reservation includes a holiday, please give 4 weeks notice to receive 50% of your deposit as a credit on your account towards future service. Holidays (including weekends if the holiday falls on a Monday/Friday): New Year’s Day, MLK Jr Day, President’s Day, Memorial Day & Weekend, Independence Day & Weekend if 7/4 falls on a Monday/Friday, Labor Day & Weekend, Indigenous’ Peoples Day, Thanksgiving, Friday after Thanksgiving, December 20 – January 1.

EXTRA TIME
Woof to Hoof Pet Services reserves the right to invoice/bill, at $22 per half hour or any portion thereof, for additional time spent over a 30-minute or 60-minute visit that is necessary for the care of your pets and/or home. This includes service and time for the following, but is not limited to: veterinary trips; excessive cleaning due to pet incontinence, vomiting, or accident; obtaining pet food or supplies; searching for and capturing pets that have escaped their enclosures; waiting for and assisting emergency service provider such as a large animal veterinarian or farrier; additional trips deemed necessary for the health and well-being of pets during illness or severe weather. The balance for any additional services is due within 14 days of receipt of invoice.

Late Departure/Early Return | We understand that plans change, flights are cancelled or delayed, and life happens! However, we are generally unable to rebook time slots cancelled with short notice. If you need to modify an existing reservation with less than 72 hours notice, you may still be responsible for the visits you booked because we have set that time aside exclusively for your pets. Credits toward future service may be issued at Woof to Hoof’s discretion. It is usually not a problem to extend care beyond the scheduled end date if you are delayed in your return home, but please let us know that your pets will need extra care as soon as possible.

VACCINATIONS & PET HEALTH
We require that all of the animals in our care be up to date on their rabies vaccines or have proof of a current Rabies titer from your veterinarian. We support minimal vaccinations but recommend that your pets be seen at least yearly by a licensed veterinarian. For your pets’ safety and the safety of our other clients’ animals, please inform us of any recent or suspected illness in any of your animals so that we may take appropriate precautions against the spread of disease.

If you use topical monthly flea and tick preventative, we ask that you do so at least 72 hours prior to the animals being in our care. If we find that your pets and/or home are infested with fleas, we will contact you to determine an immediate solution. We reserve the right to discontinue care to flea-infested households if we are unable to agree upon an appropriate solution in order to prevent spreading parasites to our other clients’ animals or our own.

AGGRESSIVE OR CHALLENGING ANIMALS
For our safety and the safety of your pets, we reserve the right to modify or discontinue service if your pet shows signs of aggression or we find that you have been dishonest about your pet’s behavioral or medical history. That said, a history of aggression is not a deal-breaker and we have cared for “difficult” animals. It is very important that you tell us about your pet’s history of growling, showing teeth, nipping, or biting and give us specific information about the nature of past aggressive occurrences and possible triggers. We may require one or more trial visits at the regular rate to determine if we can safely care for your pets in the event of your absence. During a trial visit we will have you leave the home for a short period of time and we will attempt to enter and care for your pet.

LOCKOUT SERVICE
If you lock yourself out of your home or need a proxy to meet a repairman with a key, give us a call and save the locksmith fee! ($0-44/hr, depending on mileage/availability)